Privacy Policy

Last updated: January 2024

ocean-fable ("we", "our", or "us") operates the ocean-fable.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Name and surname
• Email address
• Tour preferences and booking details
• Dietary requirements or accessibility needs you disclose
• Payment information (processed securely through third-party providers)

Usage Data

We may also collect information about how the service is accessed and used. This usage data may include information such as your browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

How We Use Your Information

ocean-fable uses the collected data for various purposes:

• To process and confirm tour bookings
• To communicate with you about your reservations
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent, and address technical issues

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary for the performance of a contract with you (booking tours)
• Legitimate interests: Processing necessary for our legitimate interests, such as improving our services
• Consent: Where you have given consent for specific processing activities
• Legal obligation: Processing necessary to comply with legal requirements

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Booking records are retained for seven years in accordance with UK tax and business record requirements.

Data Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for any international transfers.

Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public

Security of Data

The security of your data is important to us. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Your Rights

Under data protection legislation, you have rights including:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request that we correct inaccurate data
• Right to erasure: You can request that we delete your data in certain circumstances
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request a copy of your data in a structured format
• Right to object: You can object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this privacy policy, please contact us:

ocean-fable
47 Heritage Lane
Bath, BA1 5BN
United Kingdom

Email: [email protected]